Privacy Policy & Cookies

Direct Homes Algarve is owned by SVR Holiday Rentals, located at Marina de Albufeira, Alameda do Convento, Loja 18, 8200-371, Albufeira, Portugal, VAT nº515 382 078, and is the entity responsible for processing personal data that is provided directly by the user or collected during the user access and navigation on this site.

This Privacy Policy aims to clarify users regarding the data collected and the reason for this practice, as well as measures that users can adopt in order to rectify or eliminate information on the collected data.

WHAT IS THE PRIVACY POLICY?

This Privacy Policy explains how we collect and process the personal data that is necessary for us to provide our services, such as the customer support through the contact form at Direct Homes Algarve website or the subscription to newsletters.

WHAT IS PERSONAL DATA?

Personal data is any information relating to an identified or identifiable natural person (the “data subject”), regardless of the nature and support of the information, including that person's voice and image. Identifiable means that a person can be identified, directly or indirectly, in particular by reference to an identification number or other specific elements relating to their physical, psychological, economic, cultural or social characteristics.
Some examples of personal data we process: name, telephone contact, e-mail, country of origin, among others.

USE OF PERSONAL DATA

Direct Homes Algarve collects data from users who browse the site or who send a message through the contact form available on the site.
Direct Homes Algarve also collects information through the use of Cookies.
Direct Homes Algarve guarantees that your personal data will not be reused for purposes other than those for which it was collected.
The personal data collected will be kept only for the period necessary to carry out the purpose for which it was intended, after which it will be permanently deleted.
The user, by accepting the Terms & Conditions and Privacy Policy, authorizes the collection of this data.

PERSONAL DATA COLLECTED

Direct Homes Algarve collects technical information from the user's device whenever they browse the site. The information is obtained through the Internet browser and concerns the IP address, operating system and search engine used, screen resolution and reference sites.
Direct Homes Algarve may also collect data regarding the location of users - GPS signal from the mobile device, with the respective consent.
Direct Homes Algarve does not sell, rent or share your personal data with third parties.
The services of the website are not directed at minors, and personal data of minors are not intentionally treated.

TRANSPARENCY AND DATA WE COLLECT

The categories of personal data we collect (directly or through third parties) and our privacy procedures depend on the nature of your relationship with Direct Homes Algarve and the applicable legal requirements.
Direct Homes Algarve seeks to collect only information relevant to the purposes of the treatment.
When using Direct Homes Algarve services, we may ask you to provide us with personal data, namely in the following situations:

Direct Communications - We can process your personal data, such as your e-mail address, when you request information about our services, subscribe to newsletters, request customer support or technical support or if you contact us.
Surveys - We can sometimes contact you to participate in online surveys. If you agree to participate, you may be asked to provide information that may include personal data. All information collected in the context of our surveys is made available voluntarily by you. We may use this information to improve products, websites and / or services in a manner consistent with the policies set out in this document.
Publications - We can provide publicly accessible pages, blogs, private message platforms or community forums. You should be aware that when you publish information on these pages, blogs, private message platforms and community forums, the information you make available, including any personal data, will be recorded on those platforms. If you choose to publish content in any public area, such content will be considered “public” and will not be subject to the privacy protections provided for in this document.
Registration in sweepstakes or contests - Sometimes we can organize sweepstakes or contests. We request contact information (for example, e-mail address) from those participating in sweepstakes or contests. If you decide to participate in a sweepstakes or contest, your contact information may be used to contact you in the future regarding new sweepstakes or contests and for other promotional and marketing purposes. All sweepstakes / contests forms include a field that allows participants to refuse to receive communications that are not related to the awarding of prizes.
Automatic Data Registration - We may collect information automatically through the use of our Services or other analytical methodologies, such as cookies identifiers, mobile advertising identifiers, MAC address, IMEI, advertising ID, and other equipment identifiers that automatically assigned to your device when accessing the Internet, defined as “Analytics”. For these purposes, we may collect the following data: type of internet browser and language, geolocation information, type of hardware, operating system, Internet service provider, pages visited before and after using the Services, date and time, time spent on each page, information about the links you access and pages you visit, and other actions taken while using the Services, such as preferences. If you are not the account holder when the information is collected, we can associate that information later, if and when you create an account.

HOW WILL WE USE YOUR PERSONAL DATA?

Direct Homes Algarve will use the personal data you provide us for the following purposes:

To manage your activity at Direct Homes Algarve;
To analyze and respond to your messages, requests for support and information regarding the services we provide;
To send you newsletters or other publications that you have requested and / or that may be of interest to you;
For the operation and management of our Services;
To keep records of your contact details;
For commercial purposes, such as data analysis and audits;
To prevent fraud situations;
To adjust, improve and modify our services, in particular through the identification of trends or to ascertain the effectiveness of promotional campaigns;
For the expansion of Direct Homes Algarve’ commercial activity.

These data processing activities are an essential tool for your satisfaction and for Direct Homes Algarve’ activity and are carried out in accordance with applicable legislation and best practices.
Your personal data will not be reused for other purposes than those identified above or for other purposes that are not minimally related to the purposes for which they were collected.

Direct Homes Algarve automatically collects information of those who visit the site and / or the APP through the use of Cookies.
Cookies are small pieces of information that can help identify your browser and which can store information, for example, User settings and preferences.
Direct Homes Algarve may store cookies on your device to personalize and facilitate browsing as well as for statistical purposes, not providing those same Cookies, references or personal data of the user.

Direct Homes Algarve website uses three types of cookies:

Simple Cookies: These cookies are required for the site to function efficiently, log the user's path during your visit without identifying it, and are automatically deleted when you leave the site.
Persistent Cookies: These Cookies are not essential to the functioning of the site but allow users to be identified whenever they access pages, optimizing their browsing experience. Persistent cookies remain on the computer until they are deleted by the user.
Analytic Cookies: These cookies are used to analyze how users use the site and monitor its performance. These cookies are used only for the purposes of statistical creation and analysis, without ever collecting personal information.

The browser on your device allows you to restrict the use of Simple Cookies, Persistent Cookies, or any other type of Cookie. If you choose not to allow simple Cookies, you may not be able to use our site or certain features.
In addition to cookies, we can also use pixel tags that allow us to follow the steps of the users of our site. These bookmarks do not collect personal information and are used to collect data for statistical purposes.

USER RIGHTS

The user has the right to access, update, rectify, eliminate, limit and oppose the treatment of their data, as well as the right to request their portability, through a written request sent to the email: geral@directhomesalgarve.com .
You also have the right to file a complaint regarding the processing of your data with the CNPD - National Commission for Data Protection.

DATA PRESERVATION PERIOD

Your personal data will be kept only for the time necessary for the purposes for which they are intended, as set forth in this Privacy Policy.
All data provided to us or collected by us pursuant to this Privacy Policy will be deleted after one year of collection.

PERSONAL DATA COMMUNICATED TO THIRD PARTIES

Direct Homes Algarve may use other entities for the provision of certain services, in terms of maintenance, technical support, marketing, which may have access to some of the personal data required to provide the service contracted.
Direct Homes Algarve may also transmit data to third parties in the context of investigations, inquiries and judicial and / or administrative proceedings or of a similar nature, provided that it is duly ordered by judicial order accordingly.

CHANGES TO PRIVACY POLICY

Direct Homes Algarve reserves the right to change its Privacy Policy at anytime, so we advise you to read it regularly.

CONTACT DETAILS

If you have questions or concerns about this Privacy Policy or the privacy practices of Direct Homes Algarve, please contact us, by the following email: geral@directhomesalgarve.com .

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